SHIPPING & RETURNS

A. DELIVERY

We aim to deliver your order within 7 to 10 working days after confirmation of your order.
If, for any reason whatsoever, the products are not delivered within 30 days of the order confirmation email, you are entitled to cancel the contract and be refunded for any amounts paid by you.
Delivery times vary depending on the type of product you order, your delivery address and the period of the year.
Delivery dates are indicative and shall not be regarded as strict deadlines. 

B. COUNTRIES OF DELIVERY

We will deliver the products to the delivery address that you indicated when placing the order. If your delivery address is outside the European Union or European Economic Area please verify delivery and retail prices with us before ordering: info@franzi1864.com. Unless agreed otherwise, the suitable mode of delivery and the carrier is determined by Franzi.

C. DELIVERY PROCESSES

Franzi is entitled to make partial deliveries of products subject to a single sales agreement. Additional delivery costs will be borne by the Franzi.

D. RETURNING A BAG

1. RETURN NOTIFICATION

   You have the right to withdraw from this contract within fourteen (14) days without giving any reason.
   The withdrawal period will expire after fourteen (14) days from the day of delivery of the product(s). If several products are ordered in a single order and delivered separately, the period of fourteen (14) days is calculated from the date of delivery of the last product.
   To exercise the right of withdrawal, you must inform us of your decision to return the product(s) in writing (e.g. a letter sent by post or e-mail) to the following address: 

   FRANZI 1864 S.R.L.
   Via Bernardino Zenale, 13
   20123 Milano, Italy
   E-mail: info@franzi1864.com

   To meet the withdrawal deadline, it is sufficient for you to inform us of your wish to return a product before the withdrawal period has expired. The return is successfully completed if it has been confirmed by Franzi with a confirmation e-mail.
   The right of withdrawal and the possibility to return the products does not apply to any custom-made products made to our client’s specifications or those products clearly personalised.
   
   

2. RETURN COSTS AND RETURN LABEL
   
   Franzi will pay the return costs. You will be able to return the products by using our courier services and by following the return process that we will describe to you in more detail in an email. In case of a return, please make sure that you package the bag carefully so that it cannot be damaged during the return process, using the original packaging and packaging material. Please contact our client service at the following address: info@franzi1864.com.
   
   

3. LIABILITY AND CONDITION OF THE BAG 
   
   The products must be returned in the same condition as they were delivered. You are only liable for any damage or diminished value of the products resulting from the handling other than what is necessary to establish the nature and characteristics of the products. You must ensure that the products are intact, that they have not been used, worn or damaged in any manner whatsoever. We reserve the right to refuse the return of products which have been damaged or deteriorated or which are in a condition that clearly shows that they have been used for purposes other than the controls which are strictly necessary for the evaluation of the nature and characteristics of the products.
   
   

4. REIMBURSEMENT FOR RETURNED BAGS
   
   If you return your products, we will reimburse to you all payments received from you, (with the exception any return costs that have not been pre-agreed or any return costs other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we will have received the products in return. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
   
   
   

E. DEFAULTS AND DEFECTS

1. DEFAULT NOTIFICATIONS
   
   You must inspect the products at the time of delivery and notify any lack of conformity or defects in writing without undue delay. This notice shall be deemed to have been made without undue delay if it is sent within five working days after delivery or, if the defect was not apparent during a normal inspection, no later than within three working days after the defect has been detected. If you fail to provide such notification, the products shall be deemed to be approved by you.
   
   

2. REPLACING A PRODUCT 
   
   In the event of a non-conformity or defect in the product, you are entitled to request the repair of the defect or the replacement by another defect-free product. We are entitled to refuse the repair or replacement requested by the customer if such repair or replacement would result in unreasonable costs. If the product cannot be repaired or replaced within a reasonable period, you are entitled to cancel the sales agreement, reduce the purchase price or claim damages, in each case in accordance with applicable law.